Pre-Installation Review
Review drawings, runway or foundation interfaces, access, unloading, temporary lifting equipment, power supply, and site readiness before mobilization.
LIFECYCLE SUPPORT
CRANE SERVICE, INSTALLATION & AFTER-SALES SUPPORT
Structured support from site preparation and commissioning through maintenance, troubleshooting, spare parts, and modernization planning.
SERVICE SCOPE
Support Across The Equipment Lifecycle
The final service scope depends on the crane configuration, destination, site conditions, local regulations, and contract.
Installation Guidance
Provide assembly drawings, method guidance, remote coordination, and optional on-site supervision according to the agreed commercial scope.
Commissioning & Handover
Support functional checks, safety-device verification, load-test preparation, operating procedures, documentation, and maintenance handover.
Maintenance Support
Help site teams organize inspection points, preventive maintenance tasks, lubrication, wear criteria, and records around the delivered configuration.
Troubleshooting
Review alarms, fault history, photos, video, operating conditions, and maintenance records to accelerate remote diagnosis and corrective planning.
Spare Parts & Modernization
Identify parts from the crane model and bill of materials, and review controls, drives, safety devices, or lifting mechanisms for upgrade projects.
FASTER TECHNICAL RESPONSE
What To Include In A Service Request
Complete equipment and fault information helps the engineering team distinguish an operating issue, maintenance requirement, parts request, or safety-critical condition.
- Identify the crane serial number, model, capacity, and operating location.
- Describe the issue, service objective, urgency, and current operating status.
- Provide photos, video, alarm codes, drawings, and recent maintenance records.
- Receive the recommended technical path, required parts, and commercial scope.
Safety-Critical Fault?
Stop operation, isolate the equipment where required, secure the load area, and follow the site emergency procedure. Remote support does not replace inspection or decisions by qualified local personnel.
Contact Technical Support